Shipping Policy

Thank you for choosing to shop with DDCLM, your trusted source for electric scooters. We strive to provide the best possible shipping experience and ensure that your order reaches you safely and on time. Please review our Shipping Policy below to understand our shipping process and timelines.

1. Shipping Destinations

We currently offer shipping to domestic addresses within our country. For international shipping requests, please contact us at caijunjie@ddclm.com for further assistance.

2. Shipping Fees

Shipping fees are non-refundable and vary based on the weight and dimensions of your order, as well as the shipping destination. The final shipping cost will be displayed at checkout before you confirm your order.

3. Shipping Timeframes

We aim to process and ship your order within 7 business days after receipt of payment. Estimated delivery times vary depending on your location and the chosen shipping method. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

4. Delivery Attempts

Our shipping partners will make multiple attempts to deliver your package. In the event of an unsuccessful delivery, a notice will be left at your doorstep with instructions on how to arrange for redelivery or pick up your package from the nearest collection point.

5. Signature Requirement

For high-value orders, a signature may be required at the time of delivery to ensure safe receipt of your package. Please make sure that someone is available at the shipping address to sign for the package.

6. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at caijunjie@ddclm.com so we can assist you with filing a claim with the shipping carrier and arrange for a replacement or refund as per our Return Policy.

7. Shipping Carriers

We work with various reputable shipping carriers to provide reliable and efficient delivery services. The specific carrier used for your shipment will be determined based on factors such as delivery location and speed of service.

8. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible at caijunjie@ddclm.com. We will do our best to update the address before your order is shipped, but please note that changes may not be possible once the package has left our warehouse.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please feel free to contact us at caijunjie@ddclm.com. We are committed to providing exceptional customer service and ensuring a smooth shipping experience for all our valued customers.